Privacy Policy - Deccan Chill

1. Information We Collect

When you interact with Deccan Chill, we may collect various types of information to provide and improve our services. This includes:

Personal Identification Information: Name, email address, postal address, phone number, date of birth, and payment information when you book an expedition, purchase gear, or create an account.
Demographic Information: Age, gender, preferences, and interests when you voluntarily provide them.
Usage Data: Information about how you access and use our website, including IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits.
Location Data: If you grant us permission, we may collect precise or approximate location information, which can be used to tailor expedition suggestions or gear availability.
Communications: Records of your correspondence with us, including customer service inquiries and feedback.

2. How We Use Your Information

Deccan Chill uses the collected data for several purposes:

To process and manage your bookings and purchases.
To provide and maintain our services, including customer support.
To notify you about changes to our services or policies.
To allow you to participate in interactive features of our service when you choose to do so.
To send you marketing and promotional communications about our expeditions, gear, and special offers that may be of interest, based on your preferences. You can opt-out at any time.
To monitor the usage of our service and improve website functionality and user experience.
To detect, prevent, and address technical issues or fraudulent activities.
To fulfill our legal obligations and resolve disputes.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information in the following situations:

With Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processing, hosting, analytics, marketing, expedition logistics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Business Transfers: If Deccan Chill is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Deccan Chill, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

4. Data Security

The security of your data is important to us. We implement industry-standard administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

The right to access, update, or delete the information we have on you.
The right to rectify inaccurate or incomplete information.
The right to object to our processing of your Personal Data.
The right to request that we restrict the processing of your personal information.
The right to data portability.
The right to withdraw consent at any time where Deccan Chill relied on your consent to process your personal information.

To exercise any of these rights, please contact us at info@shivalikchillforge.in.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@shivalikchillforge.in
By phone: +91 1902 250123
By mail: 14 Lower Mall Road, Suite 201, Manali, Himachal Pradesh, 175131, India